Electronic Government also known as E-Government is the application of IT and e-commerce to gain access to government information and delivery of public services to citizens and business partner. In Malaysia, E-Government has implemented since the initiation of Multimedia Super Corridor (MSC) in 1996. The implementation of E-Government has improved the government internal operation and delivery of services to the people. It seeks to enhance the convenience, accessibility and quality of interaction with citizens and businesses. Besides, E-Government has effectively improved the information flows and processes within government environment such as improvement of speed and quality of policy development, coordination and enforcement. The E-Government establishment would bring advantages to the public administration and citizens in several ways such as generate saving in data collection and transmission of data.
Some examples of Malaysian E-Government successful application are voter information, details for government tenders, online renewal of driving licenses and employment opportunities.
The 7 projects of the Electronic Government Flagship Application include:
1. Electronic Procurement (EP)
2. Electronic Labour Exchange (ELX)
3. Electronic Services (E-Services)
4. Project Monitoring System (SPP II)
5. Generic Office Environment (GOE)
6. Human Resource Management Information System (HRMIS)
7. E-Syariah
The adoption of E-Government still not famous among Malaysian. In order to make better decision and avoid falling behind, government should identify and resolve the different issues that have arisen from the transaction period during which traditional and e-government co-exist. Government should direct and control the transformation of government into e-government rather than just focusing on introduction of ICTs. At the same time, the application of ICT to strengthen the involvement of citizens and businesses in public decision must be progress.
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2 comments:
Although “a prodigious amount of money has been spent” on the development and implementation of e-government, some say it has yielded only a mediocre product. The outcomes and effects of trial Internet-based governments are often difficult to gauge or unsatisfactory........
An e-government site that provides web access and support often does not offer the “potential to reach many users including those who live in remote areas, are homebound, have low English proficiency, exist on poverty line incomes, suffer from chronic illness, are single parents or older adults
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